The modern governance platform

In Redesigning Ohio, David Osborne outlines his view of the difference between 20th century bureaucracy and 21st century government:

20th century bureaucracy
  • Statue and rule directed
  • Hierarchically driven
  • Control centralized
  • Primarily accountable for conformance to rules
  • Manage costs
  • Quality defined as adherence to standards
  • Exclusive service mandate
  • Focus on what's best for government

21st century government
  • Mission and results directed
  • Team and network driven
  • Decentralization
  • Primarily accountable for results for people
  • Manage value
  • Quality defined as meeting or exceeding customer expectations
  • Choice and competition
  • Focus on what's best for customers, citizens and taxpayers